Delivery: Everything you need to know

No matter how many items you order, you'll know exactly how much it'll cost. Just choose one of the below speeds at checkout. 

PLEASE NOTE: In addition to delivery delays noted below, there are printing disruptions for some products and are temporarily unavailable to order. Please see “Exceptions” below. 

EU Shipping

Deliveries

Our courier service providers are currently experiencing high demand, resulting in longer than usual delivery times as indicated below. See the latest update from New Zealand Post.

Additionally, due to disruptions in international courier services, Fast Track delivery is temporarily unavailable. 


Speed Delivery time Price
Fast Track NOT AVAILABLE -
Priority up to 9 business days $13.99
Standard up to 13 business days $8.99



Frequently asked questions

Do I get tracking info? Where can I find it?
Once your order ships, we’ll send you a shipment confirmation email that includes the delivery method, estimated arrival date and other tracking details (if available). You can also go to your order history to look up tracking info. 

Which carriers do you use? 
We use a variety of delivery carriers to deliver your order including New Zealand Post and DHL. 

Do you offer expedited delivery?

Absolutely. We offer up to four-business-day delivery on orders placed before 10 pm NZT. Some exceptions do apply; certain products can’t be rushed.

Can I arrange for my own delivery provider/courier to deliver my order?
We’re sorry, but because of our production process, we can’t accommodate special delivery requests.


Exceptions  

Certain orders may be subject to import duties, taxes and additional fees from the carrier or the country customers. These costs are the responsibility of the customer. Orders over NZ$400 collectively, may be subject to customs fees and may be held by customs authorities until payment is made.

Please note the products that are currently experiencing printing interruptions and are temporarily unavailable to order:

  • Photo Books
  • All paper options for Rounded Corner Invitations and Christmas Cards, 21 x 9.5cm
  • Linen, Recycled Matte and Pearl paper options for Rounded Corner Invitations and Christmas Cards, 18.2 x 11.7cm and 13.9 x 10.7cm